Refund Invoices

Modified on Tue, 6 May at 9:54 AM

You can refund invoices easily using UPayments Merchant Dashboard. The process helps you process refunds quickly and tracks the refunded invoices on the dashboard.

IMPORTANT NOTE: POS Machine type Invoices cannot be refunded.

First you will need to login to your UPayments account through: my.upayments.com then follow the steps below.

1. Click All Invoices

2. For the Invoice you would like to refund, click Actions

3. Click Refund

4. If you do not have the required balance to complete the refund, you will be required to top-up your balance first. Click Please top-up now

5. In the Top up your Balance popup, enter the amount you need for completing the refund(s)

6. Click the Pay button to proceed with your payment

7. After completing the top-up payment, you will receive a confirmation popup

8. Now that your balance is enough to process the refund, you will be able to click Refund

9. Click Yes, Continue on the confirmation popup to proceed with the refund

10. The invoice will show Refunded under the payment status